Rental Guest with Wifi problem

[georgewportugal]

Good evening everyone, Am hoping someone can solve my internet problem i have with a guest . They have brought a ipad with them and can pick up all wifi from the local cafes,etc but in the property they are staying in ,there is a internet dongle from Vodafone (pay as you go ) on a wifi base and although it says they have excellent wifi connection the page does not work . I have tried on my iphone and works perfectly !!!...Any suggestions gratefully received ..and yes the dongle has credit on it!! Many thanks

[Farol]

They will need to enter a security code. You might find this printed on the hub.

[e-richard]

...the page does not work...

What does that mean ? Does it mean the page was blank ? Does it mean the page was blue ? Did the computer switch off ?
What was the message on the page ?

We could all make wild uninformed guesses, but without that info, it could be anything under the stars.

[georgewportugal]

thanks for replies so far, all codes obtained and says that wifi is connected , yet when they press the internet icon

it says

Make sure you have data connection
reload page later
check address is valid

[dennisg]

When I first read this heading I thought you must have had a guest with B.O. who left a lingering smell!

[georgewportugal]

All sorted, faulty SIM card replaced