Car Hire

fmm · Post by **fmm** » Mon Feb 02, 2009 4:28 pm

Steen knew about it some time ago - I can't see how it has taken so long to sort out to be honest. From an outsider's point of view I would have probably sued someone by now - the car hire companies are quick enough to take money from people when they want to - so they should be equally as quick to return it.

It may not have been Steen's fault and he may have done his best to sort it out, but this has been going on for over 6 months and it should have been easy enough to sort out some time ago.

I don't feel that LJ ought to be grateful for her daughter's money being returned that was taken from her illegally in the first place

Lesley Jean · Post by **Lesley Jean** » Mon Feb 02, 2009 4:41 pm

thanks I must admit that is how I feel as well, I am just trying to be fair in this.
We have taken advise on this matter and had given the companies time to return the money, if nothing had happened after this we were going to court.

laserblazer · Post by **laserblazer** » Mon Feb 02, 2009 6:21 pm

But when you convert the money back to sterling you'll get a lot more for your euro.

Lesley Jean · Post by **Lesley Jean** » Mon Feb 02, 2009 6:56 pm

laserblazer wrote:But when you convert the money back to sterling you'll get a lot more for your euro.

I should b****y well think so for all the trouble my daughter has been put through.

fmm · Post by **fmm** » Mon Feb 02, 2009 7:05 pm

laserblazer wrote:But when you convert the money back to sterling you'll get a lot more for your euro.

But that was hardly a reason for charging it in the first place - they are a car hire company, not a bank

Lesley Jean · Post by **Lesley Jean** » Mon Feb 02, 2009 7:09 pm

As they have had her money since June last year they have earned interest on it since then anyway, so I do not feel bad about this. In fact I think she could do with some compensation!!!!!! I am talking about Sevis here.

laserblazer · Post by **laserblazer** » Mon Feb 02, 2009 8:00 pm

I wish someone had taken €1000 off me last year and that I'll get it back when we go out in a couple of weeks.

Bruce Wallis · Post by **Bruce Wallis** » Mon Feb 02, 2009 9:21 pm

laserblazer wrote:I wish someone had taken €1000 off me last year and that I'll get it back when we go out in a couple of weeks.

Not if you had endured LJs grief you wouldn't!

blue · Post by **blue** » Tue Feb 03, 2009 10:05 am

It's a shame too that it looks like (coincidently I'm sure) that it took LJ posting this on an open forum before she got any satisfaction. 7 months does seem an awfully long time to be reimbursed.

Farol · Post by **Farol** » Tue Feb 03, 2009 10:57 am

We have taken advise on this matter and had given the companies time to return the money, if nothing had happened after this we were going to court.

If this was paid for by a CREDIT card then I don't understand why there has been a delay. You normally go back to the credit card company, tell them you have not authorised the transaction and request them to use Charge Back to recover the money. There is then a time limit in which they do this. The onus is then on the car hire company to prove the validity of the charge but the credit card agreements are on your side.

Was the problem caused by signing a blank credit card slip with the other hire company and that the credit card company are therefore refusing to get involved? If so I would still argue that the transaction was unauthorised if it was not for a service that was agreed in advance. I think the credit card company should have refunded the charge.

Lesley Jean · Post by **Lesley Jean** » Tue Feb 03, 2009 11:07 am

We contacted the credit card company and they put it into dispute, they then handed it to their fraud dept. who looked into it, after 3 months they got back to say that as the car hire company told them they had paid it back to my daughter, even tho' they hadn't and they could see that they hadn't, they gave my daughter until 29th Jan to get back in touch with the car hire company and get the money back herself - in other words they were totally useless really - after that date they would then put the money back onto her card and it would then start accruing interest again!!!

Farol · Post by **Farol** » Tue Feb 03, 2009 11:13 am

See this wikipedia article for a good description of how chargeback works and what it covers:

http://en.wikipedia.org/wiki/Chargeback

Lesley Jean · Post by **Lesley Jean** » Tue Feb 03, 2009 11:53 am

Thanks for that link, I do not understand why her credit card company didn't do this, I will pass it on to my daughter and she can put in a complaint to them, she has been put through months of stress and worry over this for apparently no reason

laserblazer · Post by **laserblazer** » Tue Feb 17, 2009 10:25 am

I got a Fiesta with A/C at the Group A rate. It has 37K on the clock and more dents and scratches than you cam shake a stick at but it goes ok and that's all that worries me.

fmm · Post by **fmm** » Tue Feb 17, 2009 2:02 pm

The original post where my ex was charged several hundred pounds was NOT put on the credit card he had given when he hired the car, but on another credit card that he had not given to Sixt for several years. According to the credit card companies, they are happy to put whatever a car hire company says is appropriate onto any card that is still valid. And if the card is not valid, then they will chase you for payment, irrespective of whether the claim is correct.

So be aware that any old credit cards that you no longer use MAY be having money put on them without you being aware.