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Worten & on-line shopping
Worten & on-line shopping
Last Wednesday I visited Worten in Portimao to purchase an item I had seen on their website. The salesperson informed me that the item was online purchase only (nothing on their website indicates this), so I asked could they do this from the store, no was the answer - despite the store being full of computers, they only have an 'intranet' which doesn't support online shopping but does display the website!!!!
I returned home and ordered said item which was in stock, provided my details, confirmed my card number and then waited for confirmation, which then came through but with a delivery charge added. What the heck I thought, for 3 euros extra at least I'll have the item delivered to my door within 3 working days so not too bad.
Today at 1:35ish, five working days later, and no delivery. I phoned the help-line number who apologised, but said they had had a lot of late deliveries to sort out, and could I call back after lunch because the warehouse was closed until 3pm. I phoned back, waited and waited and then finally spoke to a human some ten minutes later, who apologised, gave the same excuse about late deliveries, asked me to hold and then came back and told me that they couldn't contact the warehouse and could I phone back after 5pm. I politely asked if they would phone me when they had an answer from the warehouse rather than me ringing again only to get the same answer as previously. Guess what no phone call.
I returned home and ordered said item which was in stock, provided my details, confirmed my card number and then waited for confirmation, which then came through but with a delivery charge added. What the heck I thought, for 3 euros extra at least I'll have the item delivered to my door within 3 working days so not too bad.
Today at 1:35ish, five working days later, and no delivery. I phoned the help-line number who apologised, but said they had had a lot of late deliveries to sort out, and could I call back after lunch because the warehouse was closed until 3pm. I phoned back, waited and waited and then finally spoke to a human some ten minutes later, who apologised, gave the same excuse about late deliveries, asked me to hold and then came back and told me that they couldn't contact the warehouse and could I phone back after 5pm. I politely asked if they would phone me when they had an answer from the warehouse rather than me ringing again only to get the same answer as previously. Guess what no phone call.
Re: Worten & on-line shopping
I'm surprised they didn't ask you to come to the store to collect it .......
Re: Worten & on-line shopping
Finally received a call from Worten today to say that they had spoken to their warehouse and the item I ordered a week ago was apparently damaged, and they had no more in stock, and would I wait for 5 more days as they are expecting new stock.
Whilst on to them I checked their web site and found the item still showing as available, but that the price had been reduced by 30euros. When I queried this I was told it was a "computer error". I therefore asked for my order to be cancelled and the money refunded. Which they agreed to.
I ordered the item again off the website at the reduced price, and received confirmation that it would be delivered in 3 working days!!!!!!!!
Let's see what happens.
Whilst on to them I checked their web site and found the item still showing as available, but that the price had been reduced by 30euros. When I queried this I was told it was a "computer error". I therefore asked for my order to be cancelled and the money refunded. Which they agreed to.
I ordered the item again off the website at the reduced price, and received confirmation that it would be delivered in 3 working days!!!!!!!!
Let's see what happens.