Advice please

Rosaleen17 · Post by **Rosaleen17** » Thu Dec 22, 2005 1:04 pm

how do i stand with regards to a booking i have over the Christmas and New year. My clients now wish to stay somewhere else due to the fact that my hot water solor broke down for just over one day. The Clients are in my villa for Christmas and new year but want to leave.

I have managed to get the solor working but the clients had no hot water for two days. The engineer has fixed the problem but now the clients are insisting on moving to another villa.

What is the position for me as owner of the villa. Can someone advise me.

Thanks Carvoeiro forum

Gambrinus · Post by **Gambrinus** » Thu Dec 22, 2005 3:52 pm

Hi Rosaleen.

There are a number of ways these things can be handled, the trick is to find a way that is fair to the owner and the client.

If the problem is 100% solved there should be no reason to move house. What they would be entitled to, is a compensation for the days they were without hot water - usually a percentage of the daily rental (35% to 40%, given that cold showers in winter are quite painful, would be reasonable IMHO).

The acceptable tolerance to solve a serious problem like that is 24 hours, had it taken longer they could have moved out after 24 hours and would have been entitled to the total rent for the remaining period. Now that the problem is solved, they are not entitled to any rent if they move out.

Good luck.

Rosaleen17 · Post by **Rosaleen17** » Thu Dec 22, 2005 3:56 pm

thanks Gambrinus. I am very grateful to you. The solor has been fixed and the clients went without hot water for only one day and SACL engineer came back this morning to check that all was working ok which it is.

Thanks again for your advice it is very much appreciated.

kind regards

rosie.