I agreed on their quote in order to get the image back on-line as fast possible. Further I asked for the old, rather expensive, Mobotix camera to be posted to me and accepted to pay a further 95 euro excluding vat for this. Still on the same day, September 24th, I made an immediate transfer of the full amount for a new camera, installation and postage of the old. Mobotix fix or rebuild their cameras, in Germany. The list price of the MX-M25-D036 is 800 euro excluding vat and it was only 2 years old (the previous Mobotix lasted for 8+ years).
From my full payment of the quote / invoice on September 24, I only received excuses of why nothing happened; the new camera didn't work either, the weather was bad, etc. etc., only after menacing publication of the events, the new camera was installed on November 6th - 43 days later.
The quality is far from being <the best solution in quality>, the angle of image too narrow compared to the old camera, as you can see on https://www.cam2.carvoeiro.com/. And it now seems to be out of order (November 18th).
Needless to mention I haven't received my Mobotix either.... Hopefully this will get their attention?
current image quality:
previous camera quality: