Paying edp

[Sheila]

I know you can pay edp by Multibanco but that's not an option when we are not here.

We went to the edp office to set up a direct debit but they said we had to have a habitation licence which we haven't got yet.

We have registered with edponline and I read somewhere that there should be a Pay Now button when an invoice is due but I can't see it anywhere.

It should be easy enough to make a bank transfer from our millennium account online but I can't find edp's bank a/c no. We have bills by email but no information about how to pay on them.

We tried phoning edp but all the options were in Portuguese so we couldn't understand which number to press.

Any ideas?

[RichardHenshall]

I know you can pay edp by Multibanco but that's not an option when we are not here.
[...]
Any ideas?

There is a box at the end of your bill containing the Multibanco payment information as below:

Entidade 20174 (probably)
Referência xxx xxx xxx
Valor €xx,xx

The same information is used in your online banking's bill payment section. EDP's advice is as below:

Tenho uma fatura em dívida. Como pagar?
​Se tem uma fatura em dívida e paga normalmente pelo Multibanco ou Agentes de Cobrança, pode efetuar o pagamento no EDP Online.

No separador Pagamentos e Faturas, ao lado do valor a pagar, aparece um botão ‘Pagar Já’.
Escolha as faturas que pretende pagar e introduza o NIB/IBAN através do qual pretende efetuar o pagamento. Iremos enviar esse valor à cobrança na conta indicada, com a sua autorização dum Pagamento Pontual.

Com esta operação não está a dar nenhuma autorização para pagamento recorrente das suas faturas, ao que vulgarmente se chama de domiciliação. As faturas seguintes continuarão a conter as referências Multibanco e código de barras para pagamento na Rede de Agentes.

Nota importante
Esta forma de pagamento no EDP Online apenas está disponível para contratos sem domiciliação bancária.

[steve]

Open up your online banking. Choose Pagamentos and then Serviços. This will give you the same format as is used on the multibanco machines. Put in the details from the bill and confirm the payment.

[Sheila]

Open up your online banking. Choose Pagamentos and then Serviços. This will give you the same format as is used on the multibanco machines. Put in the details from the bill and confirm the payment.

Brilliant. Thank you. Easy when you know how.

[Aldo]

Can the property tax be paid in this way too?

[RichardHenshall]

Essentially, yes. However there is a special section in your online banking for payments to the state which will require slightly different references (such as your fiscal number and a payment reference unique to each 'invoice').

[steve]

Yes. Go to Pagamentos and then to Estado. The screen has a space for the 15 digit reference from the IMI demand instead of the familiar Multibanco set up. It is very simple.

[Sheila]

. EDP's advice is as below:

No separador Pagamentos e Faturas, ao lado do valor a pagar, aparece um botão ‘Pagar Já’.
Escolha as faturas que pretende pagar e introduza o NIB/IBAN através do qual pretende efetuar o pagamento. Iremos enviar esse valor à cobrança na conta indicada, com a sua autorização dum Pagamento Pontual.

This is where I read about the Pay Now button if I have translated it correctly but I don't see one when I sign on.

I have paid it OK from my bank now but I would be interested to know where this is.

[RichardHenshall]

Because I'm (supposed to be) set up to pay by direct debit this payment option isn't available to me, so I can't be sure. However I have only just switched from EDPSU to EDP Comercial and as yet have had no invoices and my online banking doesn't yet show a new direct debit. The final payment on the old EDPSU direct debit was made today.

In the Pagamentos e Faturas tab I see a box containing:

A Pagar:
Valor total: 00,00 €
Valor em atraso: 00,00 €

I am speculating that the rotating symbol is a placeholder for the Pagar Já button which the system is trying to show me (because it can't find a direct debit) but is failing because there are no invoices.

That's where I would expect to see the button but it shouldn't be there for you because you've paid.