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Update webcam

Posted: Tue Nov 20, 2018 12:40 pm
by Steen Jakobsen
The web cam at Matabixo stopped working on September 18th and various reboots of the network and camera did nothing. Not being in the Algarve I contacted StrongAnswer in Lagoa the following day and they replied back on September 24th.; that the technician could not fix the camera, it was broken, and forwarded a quote for the installation of a new camera of a different make (Hikvision, being <the best solution in quality>, as per their email).

I agreed on their quote in order to get the image back on-line as fast possible. Further I asked for the old, rather expensive, Mobotix camera to be posted to me and accepted to pay a further 95 euro excluding vat for this. Still on the same day, September 24th, I made an immediate transfer of the full amount for a new camera, installation and postage of the old. Mobotix fix or rebuild their cameras, in Germany. The list price of the MX-M25-D036 is 800 euro excluding vat and it was only 2 years old (the previous Mobotix lasted for 8+ years).

From my full payment of the quote / invoice on September 24, I only received excuses of why nothing happened; the new camera didn't work either, the weather was bad, etc. etc., only after menacing publication of the events, the new camera was installed on November 6th - 43 days later.

The quality is far from being <the best solution in quality>, the angle of image too narrow compared to the old camera, as you can see on https://www.cam2.carvoeiro.com/. And it now seems to be out of order (November 18th).

Needless to mention I haven't received my Mobotix either.... Hopefully this will get their attention?

current image quality:
Image

previous camera quality:
Image

Re: Update webcam

Posted: Wed Nov 21, 2018 5:55 pm
by logicbob
Steen the picture is stuck on a night shot.

Re: Update webcam

Posted: Wed Nov 21, 2018 6:31 pm
by mixerman
I would be very surprised if this fact had not been noticed ?

Re: Update webcam

Posted: Thu Nov 22, 2018 10:45 am
by logicbob
mixerman wrote:
Wed Nov 21, 2018 6:31 pm
I would be very surprised if this fact had not been noticed ?
You never know.

Re: Update webcam

Posted: Sun Feb 03, 2019 1:36 pm
by njc0607
I would be sending that Camera back...

Re: Update webcam

Posted: Thu Feb 07, 2019 10:25 am
by Farol
Alternative camera available here:
https://beachcam.meo.pt/livecams/

Carvoeiro is half way down the righthand column. Once loaded it streams live video.