We spent 550 euros on a radiator at Leroy Merlin, 23 months ago, and it failed yesterday.

We knew the date we bought it, but realised that the receipt is in my file in the UK.

SO.....more in hope than anticipation, receiptless, we took the duff radiator back to Le-Roy-merlin at Guia.

They couldn't have been more helpful. We knew the purchase date, and using my name and the amount spent, browsed their 2 year old receipts, finding my purchase.
They printed off a duplicate receipt and guarantee....agreed the radiator was a few days inside the guarantee, and sent the radiator back to the manufacturer under a warranty claim.

That was service, and all done with a smile.

Well done Leroy -Merlin. You'll certainly keep our custom!!

Great story Bruce. It's good to hear about a positive retail exerience.

We returned a failed electric towel rail, again no problems !!

Two out of three people having faulty goods doesn't impress me. as for you Brucie how convenient was that , "having your files in the uk" nice one kiddo!, you're a true scouser for sure.

pato wrote:Two out of three people having faulty goods doesn't impress me. as for you Brucie how convenient was that , "having your files in the uk" nice one kiddo!, you're a true scouser for sure.

Is that because scousers are daft!

pato wrote:Two out of three people having faulty goods doesn't impress me. as for you Brucie how convenient was that , "having your files in the uk" nice one kiddo!, you're a true scouser for sure.

Make that three, we took back a pressure washer and it was exchanged without any problem.

€550 for a radiator - what was it?? did it fly and reposition itself into the coldest are ?.........

maccasa wrote:€550 for a radiator - what was it?? did it fly and reposition itself into the coldest are ?.........

ERHHHHH?????

I know that I'm a dense old Tory radical.......but I didn't get that one

Just amazed that any sort of radiator could be €550 - (didnt know they had any political bias either )

LICY wrote:

pato wrote:Two out of three people having faulty goods doesn't impress me. as for you Brucie how convenient was that , "having your files in the uk" nice one kiddo!, you're a true scouser for sure.

Is that because scousers are daft!

Eh! girl don't you start, we know where you live y'know, don't we Bruce.

Should I be frightened of two men? I know where Bruce lives and I bet I could soon find you. I don't know BW as anything other than bright! Having said that 550 is very expensive for a radiator like Mac says. BW what sort of radiator was it, maybe you did not understand flying type, but what about all singing and dancing type of radiator? Anyway good to hear LM give such good customer satisfaction. (Just like me ).

Only can say we returned some lights, but we had the receipt and it had only been just over a month and no quibble. They were not faulty, just bought too many.

BW on another matter are you sure MAKRO do not deliver I am sure I read on the forum before that they did. Otherwise I need a strong man to get me 6 sun loungers. xxxx

MAKRO definitely DO deliver - otherwise my fridge must have hitch hiked!

maccasa wrote:MAKRO definitely DO deliver - otherwise my fridge must have hitch hiked!

Thank God for that!.....I think I was being set up as a delivery boy

Bruce Wallis wrote:

maccasa wrote:MAKRO definitely DO deliver - otherwise my fridge must have hitch hiked!

Thank God for that!.....I think I was being set up as a delivery boy

Well you do love the next door neighbour to makro.

Bruce I'm off the thread, but not only does Mac say MAKRO deliver free, Paulo on customer service for MAKRO said free delivery too. Well you can't be right all the time.