Internet Access

Mark · Post by **Mark** » Fri Jul 18, 2003 3:30 pm

Hi Gambrinus,

Is your ADSL up and working in Rocha Brava?

I have just been told (by my management company) that it is not available until September / October (Clube Atlantico). Nothing is easy in Portugal, eh?

Gambrinus · Post by **Gambrinus** » Fri Jul 18, 2003 3:41 pm

Mark,

That information is outdated. There are already houses connected with adsl in Clube Atlantico.
Assuming your house is in the same phone number range as the other Clube Atlantico houses, ADSL is available for you. Please introduce your phone number into the box that appears when you click on "Teste Cobertura" on the http://adsl.telepac.pt page

if this message appears "O número de telefone que inseriu deverá estar apto a receber o Telepac ADSL.PT.
No entanto, após o pedido de activação, é sempre necessário realizar alguns testes adicionais à qualidade da linha, para que possamos garantir a disponibilidade do serviço em perfeitas condições. "

you are good to go.

Henriëtte · Post by **Henriëtte** » Fri Jul 18, 2003 10:24 pm

thanks for the information, I did send an email and I am waiting for an answer. As soon as I know moren, I will let you know.

Mark · Post by **Mark** » Sun Jul 20, 2003 2:19 am

Gambrinus,

Yeah, thought as much. I will "have a word" with my management company! Thanks very much!

Henriëtte · Post by **Henriëtte** » Sun Jul 20, 2003 8:17 pm

This is the answer i got. I am afraid I don't understand the most of it. Can anyone help??

Estimado Cliente,

Relativamente à questão apresentada, cabe-nos informar que é necessário indicar o número de telefone em questão para que nos seja possível averiguar a situação.

Em alternativa, pode aceder a pagina http://adslpt.telepac.pt e efectuar directamente o teste de cobertura para os números de telefone que desejar.

Caso o teste de cobertura seja positivo, após efectuar o pedido, é necessário proceder a testes adicionais à linha telefónica para verificar se esta pode suportar a tecnologia ADSL com qualidade.

Caso contrário, pode efectuar um pré-registo sem qualquer compromisso na página http://adslpt.telepac.pt e assim, ser notificado por e-mail aquando da disponibilização do serviço Telepac ADSL.PT para o número de telefone indicado.

Para mais informações ou esclarecimentos, não hesite em contactar a nossa linha de Atendimento Comercial através do número 800 200 079 ou do endereço internet.clientes@mail.telepac.pt

Com os melhores cumprimentos,

Sofia Gomes
Atendimento Comercial
PTM.com

Gambrinus · Post by **Gambrinus** » Mon Jul 21, 2003 12:03 pm

Henriëtte,

This a mail from their comercial department - did you mail them in english?
This kind of lingual ignorance will cost PT a fortune if they dont get it sorted out.

They are basically asking you to supply a telephone number on which the adsl is supposed to be installed. Please read previous posts to test coverage on-line at http:\\adsl.telepac.pt

If you do not receive the message:

"O número de telefone que inseriu deverá estar apto a receber o Telepac ADSL.PT.
No entanto, após o pedido de activação, é sempre necessário realizar alguns testes adicionais à qualidade da linha, para que possamos garantir a disponibilidade do serviço em perfeitas condições. "

they will ask you to provide an e-mail address and a pre-registration, they will then inform you as soon as your number is able to receive adsl.

G.

Henriëtte · Post by **Henriëtte** » Mon Jul 21, 2003 2:08 pm

many thanks for translation.
Yes, I mailed in English.
I also asked where to go for a telephone-connection, but I understand they didn't answer that part of the question.

Gambrinus · Post by **Gambrinus** » Mon Jul 21, 2003 3:56 pm

english request, portuguese reply - somebody should be taken down to the pastures and shot for that.

Sorry, Henriëtte - possibly there are other adsl or other cable internet providers who will reply to you in english. I see if I can find an alternative for you.

G.

Henriëtte · Post by **Henriëtte** » Mon Jul 21, 2003 5:14 pm

Thanks Gambrinus, you're a great help!

Guest · Post by **Guest** » Tue Jul 22, 2003 6:42 pm

Henriëtte wrote:Thanks Gambrinus, you're a great help!

and I'll wait for another option.

Henriëtte · Post by **Henriëtte** » Tue Jul 22, 2003 8:09 pm

oeps, forgot to login.

Guest · Post by **Guest** » Thu Aug 14, 2003 12:03 am

back to the top

Henriëtte · Post by **Henriëtte** » Sat Sep 13, 2003 10:41 pm

Gambrinus wrote: english request, portuguese reply - somebody should be taken down to the pastures and shot for that.

Sorry, Henriëtte - possibly there are other adsl or other cable internet providers who will reply to you in english. I see if I can find an alternative for you.

G.

Hi Gambrinus, did you already find an alternative?

malc · Post by **malc** » Mon Sep 15, 2003 1:58 pm

Facinated by all this confusion and thought I'd add to it.
Last month when I was at my house in Ferragudo I got a call from an English speaking representative of PT trying to sell me their ISDN service for I thinK €30 per month. Unfortunately I'm not in Portugal often enough to make use of it so I declined,otherwise I would have more info, but I thought you might like to know that somewhere in PT they have their act together - good luck in finding them or hope they find you

Henriëtte · Post by **Henriëtte** » Mon Sep 15, 2003 2:29 pm

great news. I hope we will receive a phonecall like this when we are in Ferragudo!

Internet Access

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